Contact Us

We feel strongly that you should be able to decide how you want to deal with us. That is why you are encouraged to choose whichever method you feel most comfortable with or find most convenient.

Call us

Our Customer Contact Centre is manned by a team of fully trained and qualified staff eager to provide a fast and efficient service. Calls to 0345 numbers are charged at local rate but calling from a mobile may cost more.

Existing Customer Enquiries (Including Ongoing Applications)

Mortgage, Savings and Insurance
0345 734 4345 *
(8am - 6pm Monday to Friday)

New Enquiries and Advice

Mortgage and Insurance Advice
0345 606 4488 *
(8am - 8pm Monday to Friday,
9am - 3pm Saturday, Closed Sunday)
0345 734 4345 *
(8am - 6pm Monday to Friday)
Business User - Client Account Enquiries
0345 604 1441 *
(8am - 6pm Monday to Friday)

E-mail us

E-mail us If you would like to ask us a general question about our products or services please send us an e-mail to or complete our online contact form.

Please note: We are not able to respond to emails with specific account information and highly recommend you do not send us any personal account information via email. If you would like to talk to us about your account, please call us on 0345 734 4345.

Secure Messaging

If you have an online account you can send us a Secure Message which is safer and more secure than email and we will be able to respond to account specific queries.

Come in

Visit any one of our branches where you can be assured of friendly and helpful service. Our branches are generally open 9:30am - 5pm Monday to Friday and 9am to 11:45am on Saturday. View our branch finder for details of your nearest branch.

Write to us

You can also write to our Principal Office address at:

Principal Office,
Portland House,
New Bridge Street,
Newcastle upon Tyne,

You can also view a location map of our Head Office and Cobalt Office.

We may monitor and record telephone calls for training and security purposes.

* Excluding Bank Holidays

Newsletter sign up

Subscribe to our newsletter to receive
regular product updates, news and advice!

Sign up

Find your local branch

View Full Branch List