Important Notes

Use of Your Information

The Newcastle Building Society will pass the information you provide, including details of claims you have made, to Legal & General Insurance Limited

We may need to obtain information from other insurers to check the details you have provided. This will take place either when you are taking out your policy or making a claim. We may in turn be required to give information about you to other insurers so they can check the details you have provided to them.

If you make a claim, any information that you provide to the Newcastle Building Society or Legal & General Insurance Limited may be put on a register of claims held by a fraud prevention agency. Other insurers will be able to access this information and will use it to identify and prevent fraudulent claims.

You have the right of access to the information held about you by the Newcastle Building Society, Legal & General Insurance Limited and any fraud prevention agency that they or we use. Details of how to contact these companies will be provided on request. To request this information please write to us at our registered address or call us on 0345 734 4345.

Details of the insurance providers who supply our insurance policies can be found below:

Home Insurance, Buy to Let property insurance and Mortgage Payment Protection Insurance.
Legal and General Insurance Limited.

Calls to the Society or Legal & General Insurance Limited may be recorded and/or monitored for security, training and customer service purposes. Call charges will vary.

Key Facts

The Financial Conduct Authority (FCA) is responsible for the regulation of General Insurance sales. Therefore, you will be provided with the following information when you contact us about insurance:

  • Details of the service we are giving you (Initial Disclosure Document)
  • A summary of the insurance policy being offered to you (Policy Summary)

To make finding this information easier, we've added it to the bottom of all our insurance pages, so look out for the "Summary" and "Keyfacts" links.

What are keyfacts documents?

Keyfacts documents contain important information about our insurance that you should read and understand before taking out a policy. They contain the Keyfacts logo, so that you can easily identify them.

Key Facts

The FCA has produced a consumer information website to explain more about keyfacts and regulations.

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