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Choosing your account Frequently Asked Questions

Which savings account should I choose?

With so many savings accounts to choose from, it can be hard to work out which is best for you. We've tried to make it as easy as possible for you to find the right account by breaking down our website into savings accounts, ISAs and Savings Bonds. You can also compare savings interest rates on our Current Interest Rates page.

And our friendly, experienced staff are always available to help. They've been specially trained to give you expert advice on our accounts, so why not give us a call on 0845 606 5522 or pop into your local branch.

Which accounts are available as traditional branch accounts?
The following accounts are available as traditional branch accounts:

How do I operate a branch account?

You will be provided with a passcard. This should be taken in to the branch whenever you want to make a deposit or a withdrawal.

How do I give notice that I want to make a withdrawal with an online account?

If you have a notice account, just pop into your local branch when you want to give notice. You can then return to the branch to make your withdrawal when the notice period has ended.

Which accounts are available as an online savings account?

The following accounts are available as online savings accounts:

How do I operate an online savings account?

When you open an online savings account with us, you'll be asked to provide a unique log-in ID and password. Simply enter these details on the log-in page and you be able to access your online savings account. You can then make deposits and withdrawals, create customised statements, arrange direct debits and change your details. Please see our online demo for more information.

Please note, you cannot manage an online savings account in branch or over the phone. Newcastle Building Society can not be held liable for unauthorised use of your User ID/Password information.

How do I give notice that I want to make a withdrawal with an online account?

If you have a notice account, you'll have to give us a ring to give notice. You can then transfer the funds out of your account online when the notice period has passed.

Which accounts are available as a telephone banking account?

The following accounts are available as telephone banking accounts:

How do I operate a telephone banking account?

When you open a telephone bank with us, you'll be given a unique user ID and password. You will need to quote this code when you call our savings line. Our friendly advisers will then help you manage your telephone banking account. Withdrawals can be made by transferring funds to an alternative account or they can be sent out by post. Lines are open 8am to 8pm Monday to Thursday, 8am to 6.30pm Friday, 9am to 5pm Saturday.

Please note, you cannot manage a telephone savings account in branch or online. Newcastle Building Society can not be held liable for unauthorised use of your User ID/Password information.

How do I give notice that I want to make a withdrawal with a telephone account?

If you have a notice account, you'll have to give us a ring to give notice. You can arrange for the money to be transferred out of your account while you're on the phone or for a cheque to be sent out.

How can I avoid unauthorised use of my unique user ID and Password?

We advise that you:

  • Destroy any notification you receive once the information has been memorised
  • If you need to make a note of this information, please try to ensure it's written in a way that is only recognisable to you and that it is kept in a safe place
  • Take care to ensure that no one else can observe you when you are using this information to gain access to your account
  • Do not store this information on your computer

What do I do if I think someone has seen my unique user ID or password?

If you think someone may have found out your unique user ID or password is, please call us on 0845 606 5522 so we can place a stop on your account. We will then provide you with a new user ID and password. In certain circumstances it also may be necessary for you to provide us with suitable proof of residency and identity.

What do I do if I've lost or forgotten my unique user ID or password?

Simply call us on 0845 606 5522. We will have to put a stop on your account while a new user ID and password are provided but you will soon be able to access your account again. In certain circumstances it also may be necessary for you to provide us with suitable proof of residency and identity.