Life as a Rover

My name is Catherine and I am 23 years old, I have worked for the Newcastle Building Society since December 2016 so just over 2 years as a Roving Customer Advisor. Over the last 2 years I have gained lots of experience from my job, met many people and enjoy coming to work.

We’re fortunate enough to have a really strong team who are all more than willing to support each other in anything; whether it’s swapping cover, sharing ideas or even just a bit of moral support when needed. All the branches right across the network really appreciate having support from the Rovers and accept you as part of their team regardless of how long you’re there for. They give you opportunities to take part in all branch activity. Covering so many branches allows you to meet different people and experience different situations and customer conversations.

I’ve made some really good friends right across the branch network who I go out with after work and on the weekend – friends who will be for life. The team is also really sociable and our team nights out are always the best kind! We all feel more like friends in the Rover team, not just colleagues.

Progression is something that’s really important to me, and our manager is really supportive of getting us to where we want to be. You get to see a lot of different people in action doing their jobs in their own way and this means you can pick up on and make it work for you. I like adapting my own ways of working after seeing how others do things.

It’s nice that there is so many different courses covering so many things, along with the Digital Development Space and e-Learning that everyone can benefit from, so if there is anything that interests you my manager is more than happy to accommodate it.

Things I love about my job:

  • My North East geography has definitely improved as a result of being a Rover!
  • Understanding different communities and being part of it
  • Meeting and talking to different walks of life and understanding what people care about
  • The friendships I’ve made
  • Constantly finding more effective ways of doing things
  • Being given responsibility to support branches in the absence of a manager
  • Increased confidence in myself
  • Greater knowledge on the products and services we provide
  • Self-development in how I interact and engage with others and time management