Case Studies

Could you be a case study?

Tell us your story

We’d love to hear your story; whether it’s how you bought your first home, supported a family member onto the property ladder or how our dedicated teams have helped you achieve your financial ambitions.

We’re always keen to hear from customers who would be interested in being a case study.

We work with two types of case study: Marketing or Media:

Marketing case study

Being a marketing case study means your story will be shared with our marketing team to illustrate how we're helping people own their own home or plan their finances. If we use your case study and photography takes place, we will pay you £100 to say 'thank you'.

Your case study will then be used for marketing materials across the Society.  It could become a case study for our Business Development Managers to show Brokers how our products can help real people, or part of our branch materials.

Media case study 

Media case study If you are a mortgage or savings customer and you allow us to share your story, we will first contact you to find out all about your experience. Then, if a journalist contacts you, we’ll say 'thank you' with £200.

Being a case study will involve you talking to the media usually from a national newspaper, who will go through a few questions around your particular circumstances (nothing too personal and no financial details will be required!).

You may need to have your photo taken as part of the case study as the press generally like to have a face to match the story and we usually ask for one photo upfront to share with the journalist.

If your story then goes on to feature in the paper, we will make sure we share the coverage with you.

**Please be aware, that you will only receive the £200 if the journalist gets in touch with you**



All we ask is that you fill in the form below.

We will then contact you to find out all about your experience and to clarify and confirm any details collected.

We actively carry out market research based on our customers’ home-buying experiences. We may contact you, if we find your story interesting. However if you’re keen to share your story, please don’t hesitate to contact us via the form, or if you have any questions, please email us on

Case Study Form


The details you provide for a case study will be retained by Newcastle Building Society for a maximum of two years before they are destroyed.

Disclaimer: Please note, we accept no liability for any article a journalist prints as a result of your case study as we have no say, input or influence in the content of any article a journalist prints. If you have any concerns about what a journalist may print about you, please raise these concerns with the Corporate Communications Team via the following email -