Why Choose NBS

Why choose Newcastle Building Society?

We're the North East's biggest building society

Newcastle Building Society has more branches across the region than any other society, making us the biggest in the North East. We're the eighth largest in the UK and have been around for more than 150 years now, Newcastle Building Society is a name you can trust.

We're run for the benefit of our members

As a mutual organisation, Newcastle Building Society doesn't have shareholders to pay and our assets are completely owned by you our members. The Society is run entirely for the benefit of our members, which is why we ask you to vote on key issues affecting the society at our AGM each year.

We're focused on providing quality

Our primary focus is to provide a great range of mortgages, savings and insurance, all supported by excellent customer service. We're also committed to providing straightforward and trusted financial advice, through our wholly owned subsidiary Newcastle Financial Advisers (NFAL*). Our latest customer satisfaction survey shows that 95% of our customers are happy with the service they receive from us.**

We're committed to helping the communities in which we operate

Not only do we support our colleagues by giving them work time to volunteer for great local causes, but in recent years we've donated over £2.7 million to a wide range of community groups. This includes over £2 million to the Sir Bobby Robson Foundation through our charity linked savings accounts. We've also helped more than 2,000 school children through our Financial Education initiative.  In 2016 we created a new way to support our local communities through the Newcastle Building Society Community Fund at the Community Foundation.  Our members can nominate North East projects for grants of up to £3,000.  We are growing our community grant giving even further and aim to create a long term legacy to benefit North East communities.

**Customer Satisfaction Survey carried out in September 2015 with 3,196 respondents.

* Newcastle Building Society introduces to Newcastle Financial Advisers Limited for investments, pensions, inheritance tax planning, financial advice and life cover. Newcastle Financial Advisers Limited is an appointed representative of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.