Our Society Response to COVID-19

We are committed to supporting candidates, colleagues, customers and our communities through the COVID-19 crisis and beyond.

Supporting Candidates

We know applying for a new job at the moment will be a little different to the normal experience. The COVID-19 outbreak means our process will be socially distant and you’re bound to have plenty of questions about your onboarding and new working environment.

We’re focused on keeping candidates safe throughout and to achieve this we’ve established a new process of ‘remote selection’. This means giving you the same (or perhaps even better!) experience you’d expect from a face-to-face process.

We’ve developed new resources to help you prepare for the recruitment process, and how to get the most out of the journey: View our Video Interview Tips for Candidates.

Our Talent Acquisition Team will also be on hand to support you every step of the way!

If you choose to join us, our new on-boarding portal and remote induction programme means you’ll get the quick access to all the information, support and guidance you need to make you feel welcome, and allow you to make the most of your new role!

Supporting Colleagues

Prior to the COVID-19 outbreak, our 1200 colleagues were largely based in two offices sites (Cobalt and Portland House) and across 31 branch locations. In response to the pandemic, we quickly enabled 800 colleagues to work from home, providing them with the technology, hardware, and support needed to transition to a socially-distanced workplace in record time. 

For those colleagues who remain working on site, we’ve implemented new social distancing measures and provided extra support to help them with the new ways of work. This includes free lunch (seriously!) and hand cream to protect and soothe those clean hands.

Throughout this period of rapid change to our working routine, our colleague surveys have found all-time high levels of colleague engagement (it was a high starting point by the way!). 

This is thanks to a focus on our colleagues’ wellbeing. We’ve established a dedicated hub for wellbeing and provided remote working guides, special training for line managers and have been constantly amazed by the creative ways our teams stay in touch and still manage to socialise whilst socially distant!

Supporting Customers

We provide a critical and essential service so we’re committed to keeping branches open as long as it is safe to do so for our customers and colleagues, and we continue to follow Public Health England and government guidance.

Because it’s such a serious matter, we’re encouraging customers to only visit a branch to carry out essential transactions. And to help keep everyone safe across our network of 31 branches, we introduced a number of changes including temporarily reduced opening hours and a policy of single person access to a branch at any one time. We also brought in strict new cleaning routines, fitted new Perspex screens and have truly embraced an extensive hand washing and sanitising regime.

And whether at a branch or on the phone, we’re committed to helping customers worried about their financial situation. This includes providing mortgage payment holidays, and wherever we can, helping customers access their savings quickly and without penalty.

Supporting Our Communities

If you choose to join Newcastle Building Society, you’ll quickly find that our purpose gives meaning to everything we do. 

We were the first major donor to the Coronavirus Response and Recovery Fund launched by The Community Foundation, Tyne & Wear and Northumberland in March.

Our donation of £100,000 helped get quick support to the charities and voluntary organisations in our region who are helping the most vulnerable people during the COVID-19 outbreak. 

We’re also continuing to provide support to our communities through our regular grant-giving. Since the outbreak, we’ve focused on providing support to charities and voluntary groups who’ve been most impacted by coronavirus.

And our fantastic colleagues continue to play an active role in supporting our communities. From our branch teams who go the extra mile in support of vulnerable customers to colleagues giving up their free time to help in foodbanks, our people are proof that our purpose of connecting our communities with a better financial future is more relevant now than ever before.