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Help & FAQs
Get a quick answer to all your savings questions by viewing our frequently asked questions below.
A - Z
Z - A
How can I withdraw from my account?
Who will the cheque be made payable to?
How long does it take to transfer funds to my nominated bank account?
Do you offer a faster payment facility?
Do you offer a CHAPS facility?
What are the bank account details that I need to use for funding the account?
Can I send in a cheque to fund my account?
Can I change from a single to a joint account?
Can I change from a joint to a single account?
Can you send correspondence to another address?
I have changed address, what do I need to do?
I’ve recently got married, what do I need to do to change my account details?
How can I change my e-mail address?
When will I start to earn interest on my account?
When will you inform me of rate changes?
Can I change from monthly to annual interest (or vice versa)?
Is it possible to receive my interest by cheque?
Can I change the bank account I have setup for interest payments?
Why do companies check identity?
Will the identity search affect my credit history?
What happens after I have applied for an account online?
Why am I being asked to provide certain information about me and my tax residence status
I have submitted my application online; can I cancel as I have changed my mind?
Am I able to transfer funds from my building society account to a bank account?
What is the maximum withdrawal I can make in branch?
Will I need to take identification with me when I want to make a withdrawal in a branch?
Is there a charge for cheque withdrawals?
Who do I make the cheque payable to?
How long will it take for my cheque to clear?
Do I have to come into branch to make a withdrawal?
Can I have a interest statement for my account?
Can I make a withdrawal without my passbook?
Is it possible for somebody else other than account holders to transact on my account on my behalf?
Following a third party withdrawal why does the cheque need to be sent in the post?
What if my passbook/card is lost or stolen?
Can I pay bills from my account?
Can I have money paid into my account?
Where can I find help on using my online Newcastle Building Society Savings account?
Why doesn’t the Society tell all customers about new accounts that pay a higher rate?
Why are Newcastle Building Society interest rates lower than other providers?
How does the Sir Bobby Robson Foundation accounts work?