Website & Online services

Below is a list of our most frequently asked questions regarding our website and online services. For more information please contact us.

Visitors to our website What is Newcastle Building Society's accessibility commitment? What is a cookie? What do Newcastle Building Society use cookies for? What are Newcastle Building Society's accessibility standards & guidelines? How do I get in touch with Newcastle Building Society if I have problems with accessing the website? What is a persistent cookie? What is a session cookie? How do I resize the text on the Newcastle Building Society website? Which browsers are the Newcastle Building Society website compatible with? What is a first party cookie? Cookie consent How do I update my browser? How do I disable / enable cookies? What is a web beacon? How do I disable web beacons? Newcastle Financial Advisers Limited What personal data does the Society collect? What sensitive data does the Society collect? Where does the Society collect my personal data from? What personal data does the Society collect about my use of its products and services? What if I choose not to give personal data? What happens with personal data I provide about joint account holders, or family members, or others? How does the Society use my personal data? How do you use profiling or automated decision-making? How do you use my personal data for fraud prevention? How do you use my personal data for credit checks and identity checks? How do you use my personal data obtained via CCTV monitoring? Who do you share my personal data with? Where do you process personal data and do you transfer personal data outside the European Economic Area? How long does the Society keep my personal data? What are my data protection duties and rights and what can I do to enforce them? Direct marketing How does the Society protect and secure my personal data? Links to external websites Can the Society change its Privacy Policy? How do I make a complaint? How do I contact the Society about my personal data?