Be Fraud Smart

If you know or suspect you have been the victim of fraud, here are some useful tips for what to do next.

If you have been the victim of fraud, attempted fraud or cyber crime please report this to Action Fraud. Action Fraud is the UK’s national fraud and cyber crime reporting centre. You can report either online at or by telephone on 0300 123 2040.

Ensure you regularly check your credit records for any account or loan applications which have been made without your knowledge. There are a number of online websites which allow you to check your credit files for free.

Contact Royal Mail if you know or suspect that your mail has been stolen or fraudulently intercepted.

If you have an internet connected device (laptop/smartphone /tablet/PC), help to keep them secure by installing comprehensive security software and ensure that it is kept up to date. For additional protection ensure that the manufacturer and software applications you are using (such as Windows, Internet Explorer etc.) are kept up to date by installing security updates whenever they are released.

If you believe that any of your online accounts have been hacked then ensure you change your passwords and that you are using strong passwords made up of random numbers and upper and lower case letters and your passwords are unique for each site.

Check your emails and post regularly in case an organisation has attempted to inform you of a change to your account.

Contact all Banks and Building Societies with which you hold an account if you believe there is a chance that your account may have been compromised. They will be able to assess if further action is required.

And remember, no genuine company will contact you to ask for your username and passwords by any means. If in doubt terminate the call and contact the company via an independently verified telephone number ensuring that the telephone line is free. To check the line is free ring another number that you control first or ring someone you know as fraudsters can sometimes make it appear the line is free when in-fact they did not hang up (Vishing Fraud).

For further information on fraud and scams please visit our FAQs.