Our Customer Promise

We have simplified and updated our customer promise with eight commitments that focus our obligations to you.

If you are one of our customers we will

  • Treat you fairly and with respect
  • Consider your needs in the products and services we offer
  • Respond quickly with a solution
  • Keep you informed
  • Communicate clearly and honestly
  • Listen to and consider your feedback

If you face difficulty we will

  • Provide a named contact
  • Seek to adopt a flexible approach appropriate to your changed needs
Your mortgage will be secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage.