Karen has an extensive customer services background within the consumer sector and is extremely people and customer focused.
She is currently Senior Operations Director for Europe, Middle East and Africa at Expedia Inc. after moving from Virgin Media in 2017. She has previously held roles in other organisations as Customer Service Director, Head of Service and HR Director. Karen started her career with 18 years in Financial Services at the Co-operative Bank. She is a Director of Newcastle Strategic Solutions Limited and a member of the Society’s Remuneration Committee. Karen also plays an active role within the North East Chamber of Commerce and is a member of techUK.