Stuart became Customer Director for the Society in 2018. He is an Associate of the Chartered Institute of Bankers and holds the Customer Experience Professionals Association qualification for senior business leaders. Stuart is a Director of Newcastle Financial Advisers Limited.
Stuart brings extensive experience of regulated sales across mortgages, savings and financial advice. This ensures the Society delivers a great experience and outcomes for customers and the right conduct and culture amongst colleagues.
Amongst his areas of expertise are developing customer experience strategies and voice of customer programmes, which are critical to acquiring, retaining and growing the Society’s customer base.
His broad experience in managing and inspiring large teams of colleagues is critical to the Society’s work to connect its people to its strategy and purpose and contribute to making the Society a great place to work.
Stuart has more than three decades’ customer service experience in the financial services sector, including with Virgin Money, RBS International, and NatWest. He is responsible for ensuring Newcastle Building Society Members receive a stand out experience, whether across its branch network, via telephone or online.
As a Board member of the High Streets Task Force, he oversees and guides its work in supporting communities and local governments transform their high streets.