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Delivering on our purpose

Connecting our communities with a better financial future

As a purpose-led building society, we’re committed to the people and places that make up our branch network. 

We help people to save, own their own home and to plan their finances

We help our customers to save and plan their finances by offering fair rates on a range of savings accounts through our branches and online. 

We also help people own their own home, by personally assessing each customer's unique situation. We help people with very different needs, such as first time buyers, people borrowing in retirement and the self-employed. 

We believe that financial planning should be accessible to everyone. That's why we offer access to financial advice in our branches. Newcastle Financial Advisers are experts in supporting customers with specialist advice tailored to you. 

We build lasting, authentic relationships with our customers and partners

We're always listening to our customers and finding new ways to deliver the services they need. We're committed to offering financial services on our high streets and believe in the power of warm, friendly face-to-face customer conversations. As well as our 33 branch locations across the North East, Cumbria, and North Yorkshire, we also offer our services online and through our savings app.

We foster inclusion, diversity and positive change at work and in our communities

We're committed to being an inclusive organisation, both as a place to work and in our approach to our communities. We help our communities to create positive change through a variety of partnerships, including long-term relationships with Newcastle United Foundation

We also provide financial support to local charities across the North East, Cumbria, and North Yorkshire. These community grants make a big impact and positive difference in the communities we're based in. 

We aim to provide a workplace where people feel empowered and can achieve their potential

We provide opportunities for our colleagues to build meaningful careers and are committed to developing talent from a range of different backgrounds. We provide opportunity for all our colleagues to make a real and positive difference to the people and places that mean the most to them.

We care for our environment and work towards its sustainability for future generations

We understand the importance of our duty to care for the environment and promote sustainability for our communities. We will improve our sustainability and collaborate with members and partners to lower their environmental impact.

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Community branches and high streets

Community grants

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Newcastle Building Society introduces to Newcastle Financial Advisers Limited for advice on investments, pensions, life and protection insurance, and inheritance tax planning. Aspects of inheritance tax planning are not regulated by the Prudential Regulation Authority nor the Financial Conduct Authority. Newcastle Financial Advisers is a trade name of Newcastle Financial Advisers Limited which is an appointed representative of The Openwork Partnership a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.

Approved by the Openwork Partnership on 27/05/2026.