Contact us

We feel strongly that you should be able to decide how you want to deal with us. That is why you are encouraged to choose whichever method you feel most comfortable with or find most convenient.

Call us

Our Customer Contact Centre is manned by a team of fully trained and qualified staff eager to provide a fast and efficient service.

General Information

Principal Office

0191 244 2000 (9am - 5pm Monday to Friday)

Product Information

Mortgages

0845 606 4488 (8am - 8pm Monday to Thursday, 8am - 6:30pm Friday, 9am - 5pm Saturday, Closed Sunday)

Investments

0845 606 5522 (8am - 8pm Monday to Thursday, 8am - 6.30pm Friday, 9am - 5pm Saturday, Closed - Sunday)

Insurance

0845 602 0819 (9am - 8pm Monday to Thursday, 9am - 5pm Friday to Saturday, Closed Sunday)

Customer Service Enquiries

Mortgage Helpline

0845 734 4345 (8am - 6pm Monday to Friday)

Investment Helpline

0845 734 4345 (8am - 6pm Monday to Friday)

Alternatively, we can call you.

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If you would like to send us an email, simply complete and submit our enquiry form or alternatively you can send us your feedback.

Come in

Visit any one of our branches where you can be assured of friendly and helpful service. Our branches are generally open 9:30am - 5pm Monday to Friday and 9am to 11:45am on Saturday. View our branch finder for details of your nearest branch.

You can also view a location map of our head office.

We may monitor and record telephone calls for training and security purposes.