Privacy & Data Protection Policy
Any personal details that you supply to us via this website such as your contact details will be stored and held by us on computer databases or otherwise for the purpose of:
- Providing you with the service(s) that you have requested
- Fulfilling any agreement we may have with you
- Providing you with information about any other special offers, products and services that we feel may be of interest to you (unless you inform us that you do not want to receive such direct marketing)
- For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the products and services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme
- To compile statistical analysis of the pages of our website which you visit
- Evaluate our sites advertising and promotional effectiveness
Visitors to our website
In order that we can monitor and improve the site, we gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the name of the website that you visited prior to our website (if you came to us through a search engine or another website for example).
A cookie is a small text file stored on your computer or device so that our website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Cookies cannot be used by themselves to identify you and are not computer programs, and can't cause any damage to your computer.
We use two types of cookies within the online services you have requested. The cookies do not collect personal information and no personal information is sent to third parties.
These retain a user's preference if you select the 'Remember Me' option within our online account management service and are not deleted when the browser is closed. They stay on your device until expiry or you decide to remove them. The cookie we issue contains a uniquely generated random number and expiry date. It does not contain any personal information.
These are temporary cookies used within our online services that remain on your computer or device until you close your browser. Session Cookies allow us to carry information across pages of our site and avoid users having to re-enter information.
First party cookies
First party cookies are issued by Newcastle Building Society when you visit our site and only Newcastle Building Society can read these cookies. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains.
Google Analytics can set following five first party cookies:
- _utma (unique visitor cookie)
- _utmb (session cookie)
- _utmz (Campaign cookie)
- _utmv (visitor segmentation cookie)
- _utmx (Google Website Optimizer cookie)
Disabling / Enabling Cookies.
By modifying the settings of your browser, you may opt to accept cookies, to be informed when one is about to be placed on your computer, or to automatically reject all cookies. However, if cookies are disabled, it may mean that our online services may not work.
More information on cookies and how to manage them can be found at About Cookies.
Use of Web Beacons
Web beacons (sometimes known as clear or transparent gifs) are used to identify whether a recipient has opened an HTML email. When the email is opened the web beacon generates a record showing that the email has been viewed. Web Beacons may also recognise when the email was opened, how many times it was forwarded and which URLs (links within the email) were clicked.
These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a campaign.
Disabling Web Beacons within Emails.
If you do not wish to receive Web Beacons you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
We endeavour to take all reasonable steps to protect your personal information but cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the use of any personal information that you give directly to or are collected via such third party sites. You should read the respective data policies or procedures of these linked websites to find out how they use your information.
As part of its services, the Society may occasionally inform you (by email, telephone, mail or otherwise) about special offers, products and services which we consider may be of interest to you. If you do not wish to receive details through our marketing programme you can opt out of receiving further marketing from the Group by email, telephone or otherwise by contacting the Marketing Department at:
Newcastle Building Society
New Bridge Street
Use of Your Personal Information
Newcastle Building Society will hold information about your account(s) for business analysis, fraud prevention and to keep your records accurate and up to date. We, and other companies in our group with the Newcastle name ("the Newcastle Building Society Group") may also use your contact and personal details from your accounts and records within the Group to identify products and services, which may be of interest to you. We may contact you by letter, telephone or email to inform you about products and services, including those of our commercial partners whose products and services can be purchased through us.
We do not pass information on to other companies for their own research, analysis and marketing purposes. We may use external suppliers from time to time to process data for us, for example to carry out mailing campaigns, research or to analyse the data for us. We only use reputable companies and always ensure they meet our stringent security standards. Companies who provide data analysis services for us may combine your data with data about you obtained from other sources, such as public databases. We may then use this information to help us to only send you marketing that is relevant.
This may include information about our / their mortgage, savings, including those of our commercial partners whose products and services can be purchased through us. This may include information about our / their mortgage, savings, investment, and pensions products, general insurance products, financial planning and services such as credit cards, loans, and mortgage broking services. To find out more about companies in the Newcastle Building Society Group visit www.company-newcastle.co.uk/group-sites.
When you become a customer, we will give you the opportunity to say that you do not want us to contact you for marketing purposes. At least once every three years, we will remind you that you can do this.
We are always looking to improve our systems to provide a more efficient service. As part of this process, it may be necessary to use information you provide for the purpose of system testing. We will ensure that any testing is carried out in a secure and controlled environment.
The information we hold about you is confidential. We will only disclose it outside the Newcastle Building Society Group when:
- You give us your consent
- We or others need to investigate or prevent crime (e.g. to fraud prevention agencies)
- The law permits or requires it, or any other regulatory body requests or requires it, even without your consent
- There is a duty to the public to reveal the information
Under the Data Protection Act, you have certain rights to see a copy of personal information which we hold about you upon payment of a fee by writing to:
Newcastle Building Society
New Bridge Street
Newcastle Upon Tyne
We may monitor and record telephone calls for training and security purposes.