How to contact us regarding PPI (Payment Protection Insurance)

In common with many financial institutions, the Society is receiving contact from customers who believe they may have been mis-sold PPI.

We strive to offer a high level of service, with customer satisfaction being of paramount importance to us. So, if you would like to contact us in relation to PPI or make an enquiry, we want to hear from you.

In order to assist our customers, we provide on this page all the information you need to know relating to PPI. If you wish to contact us there are just two simple steps:

Step 1

Click on the link below to open a PDF version of our PPI questionnaire.

PPI questionnaire

Step 2

Complete the questionnaire, sign it and return it to us at:

Newcastle Building Society,
Portland House
New Bridge Street
Newcastle upon Tyne

Or email your completed questionnaire to us at

Once we receive your questionnaire we will deal with it in accordance with our Complaints Procedure which can be viewed here.

PPI enquiries are handled in the same way regardless of whether you contact us yourself or choose to use a CMC (Complaint Management Company). You may be charged a fee by a CMC and we would therefore strongly suggest you contact us independently or use the free help that is available from the Financial Ombudsman Service, Citizens Advice Bureau or

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