Newcastle Building Society - Home

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Get in touch with Newcastle Building Society online, over the phone or in person.

Call us

Savings
Savings & Investments0345 734 4345

Lines open Monday to Friday 8am - 6pm

*Calls to 0345 numbers cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages.  The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.

Mortgages
New Borrowing  0345 606 4488
Additional Borrowing    0345 606 4488
Application Updates   0345 606 4488
Product Transfers0345 605 0022
General Enquiries0345 601 0014
Balance Enquiries0345 600 5157
Solicitor Enquiries  0345 600 4346
Payment Difficulties* 0345 702 3083

Lines open Monday to Friday 8am - 6pm 
*Payment Difficulties lines open 9am - 6pm, Monday to Thursday, and from 9am - 5pm on Friday

Newcastle Financial Advisers
New financial advice customers0330 127 3795
Existing financial advice customers0345 600 4330

Lines open Monday to Friday 9am - 5pm 

Other ways to get in touch:

Email us

If you would like to contact us about anything please fully complete our online contact form.

Please note: We are unable to respond to requests for account specific information via email; if you require an account specific response please provide us with your telephone number and we will call you or you can call us on 0345 734 4345. Our lines are open Monday to Friday, 8am – 6pm* (excluding bank holidays).

*Calls to 0345 numbers cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages.  The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.

Secure Messaging

If you have an online account you can send us a Secure Message which is safer and more secure than email and we will be able to respond to account specific queries.

Visit or contact a branch

If you'd like to contact or visit your local branch, please use our branch finder.

Write to us

You can also write to our Principal Office address at:

Newcastle Building Society
1 Cobalt Park Way,
Wallsend,
NE28 9EJ

Make a complaint

To make a complaint, please visit our dedicated Complaints page.

I want to...

Open a savings account

Browse our range of savings products.

Find out more

Get some financial advice

Whatever your needs, a branch-based Newcastle Financial Adviser is here to help.

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Talk to a member of the branch team

You can arrange to speak to someone in branch or over the phone.

Find out more

Supporting our customers for over 150 years

Our local communities are important to us, and we support them in a variety of ways. Find out how we make a difference on the high street and in our communities.