Skip to main content
Newcastle Building Society - Home

We're sorry, but our website is not compatible with the browser you are using.

To get the best experience we would strongly advise using a more recent and compatible browser such as Google Chrome, Mozilla Firefox, Microsoft Edge or iOS Safari.

We'll continue offering passbooks to members who want one

A passbook is a physical record of your savings activity. They’re small, passport-sized booklets that contain all the information related to your savings account – deposits, withdrawals, the interest you’ve earned, and account balance.

When you pop into one of our branches to manage your savings account, a customer adviser will update your passbook with the details of your transaction.

For our fixed rate savings account members, where there are typically fewer transactions to record, we offer passcards as a smaller alternative to our passbooks. 

Benefits of using a passbook

There are lots of benefits to managing your money online, but plenty of people also want the option of popping into their local branch and speaking to someone face-to-face.

Customer stood in front of the customer service desk in our Alnwick branch, smiling at a branch colleague.

Whilst other banks and building societies scrap passbooks, we listen to our members who tell us it’s important that they can access their account with a passbook if they want to. That's why we'll continue to offer them to those who want one, as part of our wide range of services all available on your high street.

Easy to understand

A passbook is a great physical alternative for people of all ages who don’t want to transact online. All you need to do is pop into one of our branches and one of our friendly customer advisers will be able to help.

Peace of mind

Our passbooks savings accounts are managed in one of our branches. That means you can spend time with one of customer advisers and get much-needed peace of mind that your savings are working for you.


Your passbook will have all the details of your savings account transactions, helping you to stay in control. You can use it to help you budget and plan and manage your finances.

Branch colleague on Stokesley high street holding a coffee

Need some help?

Pop in to your local branch or give us a call, we're always happy to chat.

0345 734 4345

Our lines are open Monday to Friday from 8am - 6pm. We're closed on Saturdays, Sundays and bank holidays.