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Home Savings Making the most of your savings What is a passbook?

What is a passbook savings account? 

A passbook savings account means that you will receive a passbook, which is a passport-sized booklet that contains all the information related to your savings account. It records your savings activity, such as deposits, withdrawals, the interest you’ve earned and your account balance. 

We'll continue offering passbooks to Members who want one

While other banks and building societies withdraw passbooks, we listen to our Members who tell us it’s important that they can access their account with a passbook if they want to. That's why we'll continue to offer them to those who want one, as part of our wide range of services all available on your high street. 

If you prefer to visit one of our branches in person to manage your savings account, a passbook might be the best option for you. Please speak to one of our customer advisers in branch, who will be able to give you all the relevant information about setting up a savings account with a passbook.  

Once you have your passbook, bring it with you when you visit our branches and our customer advisers will update it with the details of your transaction. But don’t worry, if you leave your passbook behind by mistake, we’ll always try to assist you and complete any transactions you wish to make.  

For our fixed rate savings account Members, where there are typically fewer transactions to record, we offer passcards as a smaller alternative to our passbooks. 

Benefits of using a passbook

There are lots of benefits to managing your money online, but plenty of people also want the option of popping into their local branch and speaking to someone face-to-face.  

Easy to understand

A passbook is a great option for people of all ages who don’t want to manage their account online and wish to see someone face-to-face. It’s a physical place where all your transactions and account information will be recorded. All you need to do is pop into a branch with your passbook, and one of our friendly customer advisers will be able to provide you with excellent customer service and answer any questions you may have.

Peace of mind

Everything is in one place, your passbook! All of your account information and transactions are in once place, in your possession. Our passbook savings accounts are managed in one of our branches. That means you can spend time with one of our expert customer advisers and get much-needed peace of mind that your savings are working for you.

Budgeting friendly

Your passbook is a great way to help you plan your financial goals, budget, and manage your finances. It has all the details of your savings account transactions, helping you stay in control. If you like to physically see your savings grow, a passbook is an effective way to motivate your saving. You’ll see every transaction you make, making you feel good and encouraging you to stick to your savings plan.

Passbook for children’s savings accounts 

Passbooks are a great way to get your children learning about money. Whether you have a lump sum to deposit or want to save regularly, our children’s savings accounts are a great way to help your children build up their savings. Many parents find that using a passbook really gets their little ones excited and it helps them become financially aware.
Children's accounts
A little girl wearing a blue dress in Chester Le Street Newcastle Building Society branch, smiling passing her passbook to a customer adviser.

Frequently asked questions

I've lost or found an old savings account passbook - what can I do?

If you have lost or found an old passbook either pop into your local branch and speak to us or call us on 0345 734 4345, lines are open Monday to Friday, 8am until 6pm.  

Calls to 0345 numbers cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages.  The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes. 

Can you buy products online with a savings account booklet?

No, you cannot buy products online with your savings account passbook. This document is to record any account activity only.

Can you direct deposit into a passbook savings account?

Yes, both in branch using your debit card or via your bank.

Can you transfer money to another passbook savings account?

Yes, depending on the terms and conditions of your existing account. This can be done in the branch or by calling 0345 734 4345, lines are open Monday to Friday, 8am until 6pm.  

Calls to 0345 numbers cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages.  The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.