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Cookies and similar technologies

Last updated 17 September 2021

This website and our apps use cookies – small text files that are placed on your device by the websites you visit and the apps you use.

Cookies are generally used in order to make websites work effectively to:

  1. retain user preferences;
  2. store information for things like shopping carts; and
  3. provide anonymised tracking data to third party applications like Google Analytics.

Website cookies

As a rule, cookies will improve your browsing experience. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We recommend taking a look at the About Cookies website, which offers guidance for all modern browsers.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Cookies used by Newcastle Building Society

In order for us to monitor and improve our websites and apps, we gather certain information about you when you use them, including (but not limited to) details of your:

  • domain name and IP address; 
  • operating system;
  • browser, version; and
  • in the case of website visitors, the name of the website that you visited prior to our website (if you came to us through a search engine or another website, for example).

The following table explains, in more detail, the cookies we use on this site and in our apps, and why:

SourceCookie name and purpose
AppNexus (adnxs.com)

anj: This cookie contains data denoting whether a cookie ID is synced with an AppNexus partner.

uuid2: This cookie allows targeted advertising through the AppNexus platform – collects anonymous data on ad views IP address, page views, and more.

Crimtan (ctnsnet.com)

cid: P cookie used to improve advertising for website visitors. It can redirect more relevant advertisements to the visitor, and helps improve reports on campaign performance.

opt: Crimtan cookie used for user tracking and ad targeting purposes.

Dynatrace

dtCookie: Dynatrace cookie used for user tracking and statistical analysis.

dtLatC: Dynatrace cookie used for performance monitoring.

dtPC: Dynatrace cookie used for performance monitoring.

dtSa: Dynatrace cookie used for performance monitoring.

rxVisitor: Dynatrace cookie used for performance monitoring.

rxvt: Dynatrace cookie used for performance monitoring.

Facebook

_fbp: Facebook cookie used for user tracking and ad targeting purposes.

datr: Facebook cookie used to identify the web browser being used to connect to Facebook.

fr: Facebook cookie used for user tracking and ad targeting purposes.

sb: Facebook cookie used for user tracking and ad targeting purposes.

wd: Facebook cookie used for user tracking and ad targeting purposes.

Google

_dc_gtm_UA-xxxxxxxxx: Used by Google Tag Manager to load scripts and code for site functionality and analytics purposes.

_ga: Used by Google Analytics and registers a unique ID for the website user for statistical analysis.

_gaexp: Used by Google Optimize for site testing and optimisation purposes.

_gat_UA-xxxxxxxxx: Used by Google Analytics to create and retrieve tracker objects.

_gcl_au: Google advertising cookie used for user tracking.

_gid: Used by Google Analytics to register a unique ID for the website user for statistical analysis.

ANID: Google advertising cookie used for user tracking and ad targeting purposes.

APISID: Google DoubleClick advertising cookie used for user tracking and ad targeting purposes.

CONSENT: Google advertising cookie used for user tracking and ad targeting purposes.

HSID: Google security cookie used to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties.

OGPC: Google cookie used to store user preferences and information when viewing pages with Google maps on them.

SAPISID: Google DoubleClick advertising cookie used for user tracking and ad targeting purposes.

SID: Google security cookie used to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties.

SIDCC: Google security cookie used to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties.

SSID: Google security cookie used to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties.

1P_JAR: Google advertising cookie used for user tracking and ad targeting purposes.

IDE: Google DoubleClick advertising cookie used for user tracking and ad targeting purposes.

NID: Google cookie used for managing user preferences.

OGP: This cookie enables the functionality of Google Maps.

HotJar

_hjid: HotJar cookie used to register a unique ID for the website user for statistical analysis.


_hjIncludedInSample: HotJar session cookie is set to let HotJar know whether that visitor is included in the sample which is used to generate funnels.


_hjMinimizedPolls: HotJar cookie set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

Inspectlet

__insp_nv: Inspectlet cookie used for user tracking and statistical analysis.

__insp_pad: Inspectlet cookie used for user tracking and statistical analysis.

__insp_sid: Inspectlet cookie used for user tracking and statistical analysis.

__insp_slim: Inspectlet cookie used for user tracking and statistical analysis.

__insp_targlpt: Inspectlet cookie used for user tracking and statistical analysis.

__insp_targlpu: Inspectlet cookie used for user tracking and statistical analysis.

__insp_uid: Inspectlet cookie used for user tracking and statistical analysis.

__insp_wid: Inspectlet cookie used for user tracking and statistical analysis.

Kenticonbs_user_selected_branch_id: This cookie is used to store the user's preferred branch location so that the website can return relevant content.
Microsoft Bing

_RwBf: Microsoft Bing advertising cookie used for user tracking and ad targeting purposes.

MUID: Microsoft Bing advertising cookie used for user tracking and ad targeting purposes.

MUIDB: Microsoft Bing advertising cookie used for user tracking and ad targeting purposes.

SRCHD: Microsoft Bing advertising cookie used for user tracking and ad targeting purposes.

SRCHHPGUSR: Microsoft Bing advertising cookie used for user tracking and ad targeting purposes.

SRCHUID: Microsoft Bing advertising cookie used for user tracking and ad targeting purposes.

SRCHUSR: Microsoft Bing advertising cookie used for user tracking and ad targeting purposes.

OneTrustOptanonConsent / OptanonAlertBoxClosed: Allows us to set cookies accordingly to the user’s consent and hide the cookies banner once the user has had an opportunity to read and acknowledge it.
reCaptcha(_GRECAPTCHA): In addition to certain standard Google cookies, reCAPTCHA sets this necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
ResponseTap

adiLP: ResponseTap provides website owners with the ability to link website visitor behaviour to telephone calls made to the company as the result of a visit, in order to understand the effectiveness of the website in encouraging calls from customers. The cookie is used to help track visitors who have multiple tabs open in the same browser to prevent errors in tracking.

adiS: The adiS cookie contains a server session ID used by ResponseTap systems to ensure incoming requests are assigned to an appropriate internal server for processing. It expires around 30 minutes after the visitor leaves the website.

adiV: The adiV cookie contains an identifier which is used by ResponseTap to track a visitor over time. This allows ResponseTap to show multiple visits made by a unique visitor from the same browser. This cookie is set to expire one year after the visitor leaves the website.

adiVi: This cookie contains an identifier which is used to help track a visitor’s path while they are on the website. This cookie is set to expire 30 minutes after the visitor leaves the website.

JSESSIONID: This is a general purpose platform session cookie, used by sites written in JSP, and used to maintain an anonymous user session by the server.

Smarter Click

smc_found_postcode: Smarter Click advertising cookies used for user tracking and ad targeting purposes.

smc_last_pc: Smarter Click advertising cookies used for user tracking and ad targeting purposes.

smc_not: Smarter Click advertising cookies used for user tracking and ad targeting purposes.

smc_sesn: Smarter Click advertising cookies used for user tracking and ad targeting purposes.

smc_spv: Smarter Click advertising cookies used for user tracking and ad targeting purposes.

smc_tag: Smarter Click advertising cookies used for user tracking and ad targeting purposes.

smc_tpv: Smarter Click advertising cookies used for user tracking and ad targeting purposes.

smc_uid: Smarter Click advertising cookies used for user tracking and ad targeting purposes.

smc_dv2: Smarter Click advertising cookies used for user tracking and ad targeting purposes.

smc_loc-xxxxxxx: Smarter Click advertising cookies used for user tracking and ad targeting purposes.

smct.co: Smarter Click advertising cookies used for user tracking and ad targeting purposes.

smct_session: Smarter Click advertising cookies used for user tracking and ad targeting purposes.

Visual Website Optimizer_vwo_uuid_v2: Visual Website Optimiser cookie user for site testing and optimisation purposes.
Who's On (webchat)whoson: Who's On cookie used for user tracking and statistical analysis.
YouTube

PREF: This cookie allows targeted advertising through the AppNexus platform - collects anonymous data on ad views IP address, page views, and more.

VISITOR_INFO1_LIVE: This cookie allows targeted advertising through the AppNexus platform - collects anonymous data on ad views IP address, page views, and more.


YSC: YouTube cookie that registers a unique ID to keep statistics of what videos from YouTube the user has seen.

The following cookies are also placed if you log into the savings account management area of our website:

SourceCookie name and purpose
online.newcastle.co.uk

SC_GSLB_xxxxxxxx: There are a number of servers that support our site. This cookie ensures that users are split equally between these servers and stops traffic building up on one particular server and slowing down the service.

NSC_xxxxxxx: This cookie ensures your session stays stuck to one server during your visit. Without this you would be disconnected from the server on a regular basis.

Citrix_ns_id_xxxxxxxxx: This is a security cookie that ensures that your session has not been tampered with.

Citrix_ns_id: This is a security cookie that ensures that your session has not been tampered with.

Authenticate: This cookie is used to remember you while you are logged in and move about the savings site.

OFIS: This cookie is used to remember you while you are logged in so that you don’t need to keep re-entering your information as you move about the savings site.

_RequestValidationToken1 / _RequestValidationToken2: These cookies are used to makes sure it's only you navigating through your session. It checks that no one else is accessing the same session from a different browser, such as potential fraudsters.

FebAuth: This cookie is used to confirm that you've been authenticated.

AUTH: This cookie is a Security Token used for authentication purposes.

Ofis_logon_cookie: This cookie is used by the ‘remember me’ login function.

ASP.NET_SessionId: This cookie is used to identify the user's session on the server.

The following cookies are also placed if you log into the mortgage switching service area of our website:

SourceCookie name and purpose
switchyourmortgage.newcastle.co.uk

.AspNetCore.AntiForgery.XXXX: This cookie is used by ASP.NET Core and is used to find the X-CSRF token. This is a security token used to prevent cross-site request forgery attacks.

.AspNetCore.Mvc.CookieTempDataProvider: This cookie is used to store details of the user's session between pages once authenticated.

NSC_GSLB_xxxxx: This is a security cookie that ensures that your session has not been tampered with.