Help and support

Take a look at our security and fraud prevention page. You can learn about common scams, what we do to protect you, and what to do if you think you have been a victim of fraud.

Authorised Push Payment fraud, or APP fraud, is when a scammer tricks you into sending money to them. They do this by pretending to be a person or business you know and trust. 

Visit our Authorised Push Payment fraud page to learn more about what to do if you think you have been a victim.

We know that if you or someone you know is a victim of financial abuse, it can be hard to talk about. 

We are here to help you spot financial abuse so it does not have a bad effect on your life, or the life of someone you know. 

Learn more about financial abuse.

Have you just opened a savings account with us and want to make your first payment, but you are not sure how to do it?

Learn more about funding your account.

Managing your money can be hard, especially with the rising cost of living. We are here to help. Talk to us if you are worrying about your mortgage payment, saving for a rainy day, or your money in general. 

More information on how we can support you with the cost of living. 

With rising living costs, it can be tough to stay in control of your money. That is why we have joined with Citizens Advice Gateshead to create Helping Hand. This is a service for our members so they can talk to an expert and get support when they need it. 

Find out more about how Helping Hand could support you. 

For more help, please read our Savings FAQs.

Can't find what you're looking for?  

Give us a call on 0345 734 4345* (Mon to Fri, 8am to 6pm). We are always happy to help. 

Find more information and help by reading our Lifetime ISA FAQs. 

We can help you understand your partner’s ISA allowance. We will also explain the additional permitted subscription and how it works.

We know that things happening in the world can be worrying. This can make it hard to manage your money, especially if you have a mortgage.

We are your Society. We are here to support you. 

Please talk to us if you are worrying about your mortgage payments or your money in general. 

Read more about mortgage payment difficulties.

To talk to us about mortgage payment difficulties, call us on 0345 702 3083*.

Lines are open Mon to Thurs, 9am to 6pm and Fri, 9am to 5pm. 

We can help you look at your mortgage options. Talk to us if you are worrying about how rates might change in the coming months. 

We have signed up to the Government’s Mortgage Charter. This means we have more ways to support you. Here are some options for you to consider.

With rising living costs, it can be tough to stay in control of your money. That is why we have joined with Citizens Advice Gateshead to create Helping Hand. This is a service for our members so they can talk to an expert and get support when they need it. 

Find out more about how Helping Hand could support you. 

In 2024 we made a voluntary offer of financial support to customers affected by the actions of Philips Trust Corporation. 

If you have any questions for Newcastle Building Society, please get in touch using our contact form. 

Take a look at our savings FAQs.

Get a quick answer to all your ISA questions by reading our ISA FAQs. 

Visit our mortgage FAQs page to see our most commonly asked questions. 

We realise that when someone dies it is a very emotional time for all involved and it can feel like a lot to deal with. We will do our best to make things as simple as possible for you. We have a page that explains what you need to know, but please feel free to contact us if you have more questions. 

Read more on how we can support you through bereavement.

Our guide explains the different types of Power of Attorney and how to set them up. It also explains what a Court of Protection Deputyship is. You can also find answers to common questions here. 

We can help make sure you have support to manage your money when you no longer feel able to. 

More information about Power of Attorney. 

MoneyHelper is a government service that offers free support for people with money worries. This includes fair advice and links to further, trusted support if you need it.

PayPlan offers free, private and expert debt advice to help people stay in control of their money. They will also talk to the people you owe money to for you. PayPlan’s Budget Smart tool can also help you increase your income and lower your bills.

National Debtline is a charity that provides free debt advice to people across the UK.

Building Societies Association provides advice on what to do if you can’t pay your mortgage or if you think you might struggle in the coming months.

Turn2Us offers a confidential online calculator. This can be used to check if you are entitled to any benefits.