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Find out more information on a number of key topics including financial support, Power of Attorney, bereavement support and fraud and financial abuse:

Mortgages

Mortgage payment difficulties

We understand that current events are a growing cause for concern and in some cases, financial difficulty, particularly for those with mortgages.

We are your Society. We are here to support you and we encourage you to talk to us if you are concerned about your mortgage payments, or your wider finances.

More about mortgage payment difficulties.

We are available to talk to you about mortgage payment difficulties on 0345 702 3083. Lines are open 9am - 6pm Monday to Thursday, and 9am - 5pm on Friday.

Helping Hand - Citizens Advice Gateshead

With rising living costs, it can be tough to stay in control of your finances. That's why we've partnered with Citizens Advice Gateshead to create Helping Hand - a service dedicated to our members so they can talk to an expert adviser and get support when they need it. 

Find out more about how Helping Hand could support you. 

Mortgage payment options

If you’re worried about how mortgage rates may affect you over the coming months, we can help you look into your options.

We have signed up to the Government’s Mortgage Charter, which means we've introduced even more ways to support you. Here are some options for you to consider.

Savings

How to fund your account

Have you just opened a savings account with us and are looking to make your initial deposit, but unsure on how to do this?

More information on funding your account.

Savings FAQs
Cost of living

Managing your money can be challenging, especially due to the rising cost of living. We're here to help, talk to us if you are concerned about your mortgage payment, being able to save for a rainy day, or your wider finances. 

More information on how we can support you through cost of living

Helping Hand - Citizens Advice Gateshead

With rising living costs, it can be tough to stay in control of your finances. That's why we've partnered with Citizens Advice Gateshead to create Helping Hand - a service dedicated to our members so they can talk to an expert adviser and get support when they need it. 

Find out more about how Helping Hand could support you. 

Fraud and security

Security and fraud prevention guides

Take a look at our security and fraud prevention guides to learn how you can be more fraud aware and what to do if you suspect you’ve been a victim of fraud.

Financial abuse

We understand if you suspect you, or someone you know, are the victim of financial abuse then conversations to address this may be challenging. 

We are committed to helping you identify financial abuse and prevent this from having a detrimental effect on your life, or the life of someone you know.

More about financial abuse.

Life events

Supporting you through bereavement

We realise that when someone dies it is a very emotional time for all involved and it can often be overwhelming. 

To ensure we keep things as simple as possible for you, we’re always looking for ways to improve and simplify our procedures. Due to some recent enhancements, our bereavement guide is currently being updated. While we complete these changes, please feel free to contact us for any questions you have about dealing with a bereavement.

More about how we can support you through bereavement.

Power of Attorney

Our guide to Power of Attorney & Court of Protection helps to explain the different types of Power of Attorney and how to set them up, what a Court of Protection Deputyship is, as well as covering frequently asked questions on these topics.

We can help make sure that you are supported in managing your financial affairs, when you no longer feel able to.

More information about Power of Attorney

Frequently Asked Questions

Take a look at our most commonly asked questions

Get independent advice

MoneyHelper

MoneyHelper is a government supported service that offers free support for people with money worries. Which includes impartial guidance, and recommendations to further, trusted support if you need it.

PayPlan

PayPlan offers free, confidential and expert debt advice to help people take back control of their finances. They will also work with your creditors on your behalf. PayPlan’s Budget Smart tool can also help you increase your income and reduce your bills.

National Debtline

National Debtline is a charity that are dedicated to providing free debt advice to people across the UK.

Building Societies Association

Building Societies Association providing advice on what to do if you can’t pay your mortgage or if you think you might struggle in the coming months.

Turn2Us

Turn2Us offer a confidential online calculator which you can use to check if you are entitled to any benefits.

Need further support?

With the rising cost of living, staying in control of your money can be challenging. If you are concerned about your mortgage payments or wider finances, we're here to help.

0345 702 3083

We're available from 9am - 6pm Monday to Thursday, and 9am - 5pm Friday.

Family of three, a Mum, Dad and baby walking with their backs to us in a field.