Savings FAQs

Please send a payment from your personal UK bank or building society account using the following details:

If you are asked whether you wish to pay a person or a business, please select ‘person’.

• Beneficiary: Your first and last name
• Sort code: 23-59-54
• Bank account number: 00000008
• Reference: Your Newcastle Building Society account number. Your account number is a 13-digit account number which can be found in your welcome letter or by logging into your account online. Please ensure that your account number is entered exactly as shown including any uppercase letters.

The amount you are sending to your account must meet the minimum opening deposit required for your account, as shown in your product terms and conditions. If it does not, the payment will be rejected and returned to the source account within 1-2 working days.

Yes, you can. We offer electronic payments to one existing nominated bank account in your own name; funds will reach your nominated bank by close of business the following working day.

To securely link your Newcastle savings account to your nominated bank or building society account you will receive a secure authentication code by post shortly after opening your account. Please follow the instructions in this letter to activate this code.

You cannot transfer money from your savings account to your new nominated bank account until these details have been authenticated by using this code.

House purchase payments will be in the form of a CHAPS payment to the solicitor (within the U.K), which guarantees funds are received in the account on the same day of process, providing we receive the request by 11am on the same day. Payments requested after this time will reach the account the following working day.

We participate in the Confirmation of Payee (CoP) scheme. The CoP scheme is designed to reduce fraud and prevent payments from being sent to the wrong accounts by requiring name checks to be carried out between bank or building society accounts.

When you set up a new nominated linked account, we will ask the account provider to check that the name on the nominated linked account matches your name. If the information does not match, we will ask you for proof that the proposed nominated linked account is in your name before you can add it.

Visit our Confirmation of Payee page for further information. 

For further information on Confirmation of Payee please visit UK Finance or Pay UK.

Yes, if you wish to transfer an ISA to the Newcastle Building Society, you can do so by contacting us on 0345 734 4345*, visiting your local branch, or, if you are opening a new account online, entering the details of your existing ISA during the application process.

Alternatively, you can fill out the Cash ISA transfer form (PDF, 60KB) and send this to us. 

Once we have received your transfer details we’ll contact your current provider to organise the transfer, this can take up to 15 business days to complete.

You can reset your password online here, or by selecting ‘Forgotten Password?’ on the login page.

If your account is locked, please call us on 0345 734 4345* (8am – 6pm Monday to Friday) so we can help reset your password.

A list of common questions can be found on the account login page by clicking 'help' at the bottom of the page.

Yes you can, although you will need to complete an ‘addition of account holder form’. The additional applicant may be required to send paper documents to confirm their identity and address. Please note ISAs can only be held in a single name.

Yes, of course. We will ask you to send in written confirmation to us asking us to change the account to a single account. Please note, this must be signed by all existing account holders.

A change of address can be notified either in writing or by visiting any of our branches. If you are writing to us, the letter must detail both new and previous addresses. The letter must also be signed by all account holders and state all account numbers.

If you have an online savings account you can change your address by logging onto your account and going to the ‘change details’ section.

You may change this by writing to us with a signed and dated letter or, alternatively, by sending us a secure message from your savings online account.

You can also visit one of our branches to process this change. We cannot take this request over the telephone or via e-mail.

Congratulations! You can send us your original, or a certified copy, of your marriage certificate and a letter signed with your old and new signatures. Or, we can send a form for you to complete but we would still need sight of the marriage certificate. You can also visit one of our branches where our helpful staff will be able to process this change.

Yes, we can take this request over a recorded line or, alternatively, log into your account and follow the on-screen instructions.

Please note this may be product specific; please check the product terms & conditions for more details.

Please send a payment from your personal UK bank or building Society account using the following details:

If you are asked whether you wish to pay a person or a business, please select ‘person’.

• Beneficiary: Your first and last name
• Sort code: 23-59-54
• Bank account number: 00000008
• Reference: Your Newcastle Building Society account number. Your account number is a 13-digit account number which can be found in your welcome letter or by logging into your account online. Please ensure that your account number is entered exactly as shown including any uppercase letters.

The amount you are sending to your account must meet the minimum opening deposit required for your account, as shown in your product terms and conditions. If it does not, the payment will be rejected and returned to the source account within 1-2 working days.

We participate in the Confirmation of Payee (CoP) scheme. The CoP scheme is designed to reduce fraud and prevent payments from being sent to the wrong accounts, by requiring name checks to be carried out between bank or building society accounts.

When you set up a new nominated linked account, we will ask the account provider to check that the name on the nominated linked account matches your name. If the information does not match, we will ask you for proof that the proposed nominated linked account is in your name before you can add it.

Visit our Confirmation of Payee page for further information. 

For further information on Confirmation of Payee please visit UK Finance or Pay UK.

All cheque withdrawals requested by telephone must be made payable to the account holder’s full name. 

If a cheque is required to be made to a third party, we require signed confirmation from the account holder. This cheque will be sent to the account holder's registered address.

Yes, please make this payable to yourself with the reference: Newcastle Building Society. Also, please quote your account number on the back of the cheque or on the accompanying letter.

The request will be considered in special circumstances. We would only do this if Power Of Attorney were registered on the account, or as part of our death of investor process.

If a deposit is made by cheque on a business day, interest will be earned from the following working day after the cheque is received by Newcastle Building Society. If a cheque is paid in on a non-working day, for example, on a Saturday, it will earn interest from the second working day.

In this example this would be on the Tuesday. If a deposit is made by electronic transfer, you will receive interest on the day we receive your funds.

We will notify you by email or letter at least 14 days prior to any rate reduction on your account. 

Whether you’re a new or existing customer, we need to confirm your identity when you open a new account with us. This is so that we can meet UK money laundering regulations to help stop criminals from using financial products or services for their own benefit. We only ask for enough information to allow us to open your account. We may also ask for documentation to prove ownership of your linked nominated bank or building society account.

Details about the documents we may ask for as proof can be found on our Documents to prove your identity and address page. 

You can view information about which documents you will need to send to us to prove your identity and/or residency (PDF, 164 kB).

No, it won’t. This is not a credit search and will not affect your credit history or future applications for credit. This is a check against publicly available records and credit records using an electronic authentication system.

This search is performed on receipt of your account opening form. For the majority of applicants we will be able to confirm your identity and address this way. This also prevents us from requesting sensitive documents from you through the post where possible.

You will be presented with a nine character reference number once you have completed the application, if you have not received this you may not have fully completed the form online.

You will also receive an email confirming your application reference as well as any additional details we may require to open your account.

If you pass our identity and residency checks we will send you a welcome pack three to five working days after we receive your application, which includes everything you need to start saving.

Please see the following link from the HMRC website for further information regarding this:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/386413/Automatic_exchange_of_information_-_account_holders.pdf

Yes, we understand that occasionally people may change their mind. If you choose to cancel your application after you have funded the account, you can do so by putting this in writing or cancelling your application over the telephone within 14 calendar days. Alternatively, if you do not fund your account it will automatically close within a set number of days depending on the product.

Please make this payable to yourself, if you are the account holder, or in the account holder’s name with the reference: Newcastle Building Society. Also, please quote your account number on the back of the cheque or on the accompanying letter.

If you pay a cheque into your Newcastle Building Society account, please allow four working days for this to clear for a non-NBS cheque. If you are depositing an NBS cheque, this can be cleared straight away.

No, we can issue cheques requested by post and phone. If you send us a letter, please state your name, address, account number, who the cheque is to be made payable to and how much. If your account has a passbook, please enclose this with the letter to ensure that it is updated accordingly. We will then post it back to your registered address.

If you open an account in a branch, you will receive a passbook which records transactions on your account. We will require a passbook/card to make a withdrawal.

For telephone or postal accounts, we do not require your passbook/card; however, we recommend that you send us your passbook/card to keep it up to date. It is possible to make an investment without a passbook/card.

Find out more about what passbooks are and why we'll continue offering them to members who want one.

Yes, we can issue interest statements on request for your accounts. Please contact us to request an interest statement and we will issue this for you.

For branch-based accounts we will require your account passbook/card to make a withdrawal. For telephone or postal accounts we do not require your passbook/card, however we recommend that you send us your passbook/card to keep it up to date. It is possible to make an investment without a passbook/card.

Yes, in order for a third party transaction to be processed an Authority to Withdraw form is required, and must be completed by the account holder(s). A letter of authority from the account holder can be accepted, but only if it contains the same amount of detail as the Authority to Withdraw form. Proof of identification will be required for the third party making the transaction. Withdrawals in cash are limited to £100, but there is no stated limit for cheque withdrawals.

Following the transaction, both the passbook/card and the cheque must be retained in the branch and sent out to the customer on the same day. A letter will also be sent out to the customer with these confirming the full details of the transaction. These are security measures to protect our members.

Let us know as soon as possible. You must notify Newcastle Building Society in person at any branch, by telephone or by letter and the Society will issue you with a lost/stolen passbook declaration. For security, the account holder(s) must then complete a lost/stolen passbook declaration within the next three days. Following receipt of the declaration, a new passbook will be issued and sent to your address.

Depending on your product terms and conditions, you are able to invest into your account by cash, cheque, faster payment or standing order. You need to ensure the person who is sending the payment has your relevant details, including sort code and your full account number (i.e. ABC 1234567 XYZ).

A list of common questions can be found by following the link below:

https://online.newcastle.co.uk/online-savings-help

Due to the number of accounts the Society launches and the number of members we have, it would be impractical to notify all customers about our new products.

If you would like to discuss our current range of products, please call us on 0345 734 4345* (8am - 6pm Monday to Friday) or contact your local branch.

Yes, you can. We offer electronic payments to one existing nominated bank account in your own name; funds will reach your nominated bank by close of business the following working day.

To securely link your Newcastle savings account to your nominated bank or building society account you will receive a secure authentication code by post shortly after opening your account. Please follow the instructions in this letter to activate this code.

You cannot transfer money from your savings account to your new nominated bank account until these details have been authenticated by using this code.

House purchase payments will be in the form of a CHAPS payment to the solicitor (within the U.K), which guarantees funds are received in the account on the same day of process, providing we receive the request by 11am on the same day. Payments requested after this time will reach the account the following working day.

If you set up a payment online, our website will ask you for the date you wish for the funds to leave your account. As requested, the funds will leave that day and reach your nominated bank by close of business the following working day.

All Newcastle Building Society accounts are designed for savings and as a result there is no facility to have bills paid directly from your account. You may withdraw a cheque (depending on your account terms and conditions) to pay your bills.

Please refer to your savings product terms and conditions to check the withdrawal information for your account. The ability to withdraw is subject to your account product terms and conditions. Withdrawals can generally be made to either your nominated bank account or via a cheque to the address registered on your account.

We only offer CHAPS for house purchases.

Yes, we do. Any payment requests received before 4pm will reach your nominated bank account the same day; however, any payments received after 4pm will reach your account the following business day.

No, interest can only be credited into the Newcastle Building Society account, transferred to your third party interest account, or credited to another NBS account in your name.

This amount is £500 cash per day, per account. This is subject to the Terms & Conditions of your product.

Customers are able to withdraw funds by cheque without paying a fee. However, should you require more than 5 cheques in 1 day, there will be a fee of £3 for each additional cheque.

Yes, you do and this is about protecting your identity and making sure the correct person is accessing the account. It is always helpful to have documentary ID with you, just in case we need it, such as a passport or driving licence, a bank statement or another bill showing your address details. 

Yes, you can do so by completing the details under the ‘change details’ section on our website while logged into your account.

If you don’t have online access, please write to us with a signed and dated letter advising of this change. We need the sort code, account number and the account holder’s name (it must be an account in the customer’s name) in order to process your request.