The Board

Meet the board to find out more about the people driving our business forward.
Phil Moorhouse

Phil Moorhouse

Chairman

Phil has been the Society’s Chairman since the 2013 AGM.

He is a Fellow of the Chartered Association of Certified Accountants. He is the Chair of Newcastle Strategic Solutions Limited and also chairs the Society’s Nominations Committee. Phil is a member of the Group Risk Committee.

Phil brings important skills to our board as a qualified and highly experienced accountant and business operator, providing a knowledgeable overview in balancing risk, capital, liquidity and profitability.

As Managing Director of a highly successful and fast growing plc he understands how to ensure an entity grows safely and sustainably. His NHS experience brings additional insight from a highly regulated, non financial services sector organisation.

He has held a number of senior Board positions, including that of Managing Director (UK) of Northgate PLC, which he held for more than seven years; this followed six years as Finance Director. In addition to being Vice Chairman of Cumbria Partnership NHS foundation trust for four years,  Phil was a Non-Executive Director at MPAC plc for seven years, and a Non-Executive Director at North P&I Group. He brings many years of business experience to the Society’s Board. In recognition of his skills and expertise he was awarded ‘North East Non-Executive of the Year 2015’ at the North East Business Executive of the Year Awards.

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Andrew Haigh

Andrew Haigh

Chief Executive

Andrew became the Society’s Chief Executive in May 2015 having joined the Board as Chief Operating Officer in January 2014.

He has a track record in transforming and developing businesses, and has more than 30 years’ business experience, including over 20 years in the mutual sector. He has held financial services leadership roles as both an Executive and a Non-Executive Director, bringing a depth of consumer understanding developed from a variety of sectors including the financial, motor, information technology and airline industries.

A proven Chief Executive, Andrew has particular strength in building effective leadership teams and organisations with healthy cultures. His sound experience and customer focus has seen him guide the long term growth and innovation of brands through clearly defined, purpose led strategies.

Andrew is a strong advocate for the role  of mutuals in the financial services sector and appreciates the balance between delivering profitability and meaningful member value. As the former Chief Executive of Engage Mutual Assurance,  he led the organisation for over 10 years, through a period of sustained growth   and innovation.

Andrew is a Board member of the Community Foundation serving Tyne & Wear and Northumberland, a Director of the North East England Chamber of Commerce and a Vice President of the Chamber Council, and Chairman  of the Northern Association of Building Societies

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Stuart Miller

Stuart Miller

Customer Director

Stuart became Customer Director for the Society in 2018. He is an Associate of the Chartered Institute of Bankers and holds the Customer Experience Professionals Association qualification for senior business leaders. Stuart is a Director of Newcastle Financial Advisers Limited.

Stuart brings extensive experience of regulated sales across mortgages, savings and financial advice. This ensures the Society delivers a great experience and outcomes for customers and the right conduct and culture amongst colleagues.

Amongst his areas of expertise are developing customer experience strategies and voice of customer programmes, which are critical to acquiring, retaining and growing the Society’s customer base.

His broad experience in managing and inspiring large teams of colleagues is critical to the Society’s work to connect its people to its strategy and purpose and contribute to making the Society a great place to work.

Stuart has more than three decades’ customer service experience in the financial services sector, including with Virgin Money, RBS International, and NatWest. He is responsible for ensuring Newcastle Building Society Members receive a stand out experience, whether across its branch network, via telephone or online.

As a Board member of the High Streets Task Force, he oversees and guides its work in supporting communities and local governments transform their high streets.

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David Samper

David Samper

Chief Financial Officer

David joined the Society in 2018 as Chief Financial Officer and is a Director of Newcastle Portland House Limited.

An accomplished strategic leader with over 20 years’ experience as a Chartered Accountant, David has a fundamental knowledge of the issues impacting the long term commercial sustainability of our business model, balance sheet and profitability.

He understands the financial services sector exceptionally well and has valuable experience in managing financial performance across both large and medium sized financial organisations in the UK and abroad. He brings a different perspective to his team and the Board, gained from his international business experience. David’s career has also encompassed multiple platform builds and system migrations, complementing the knowledge and expertise of our growing Solutions business.

He has held senior roles across a number of organisations, including RBS, Ulster Bank, and at Sainsbury’s Bank as its  interim Chief Financial Officer. He has  led complex acquisitions and driven transformational change, whilst consistently delivering core commercial outperformance.

David’s previous experience with  broader capital markets and shaping organisational strategy in an ever changing economic and competitive environment will be key to ensuring the success of our ambitious Group.

 

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Ian Ward

Ian Ward

Senior Independent Director

Ian has extensive experience in financial services and was Chief Executive of Leeds Building Society for 16 years until his retirement in 2011.

He was previously a non-executive director of the Charter Court Financial Services Group PLC and its subsidiaries until May 2020, and Senior Independent Director of Harrogate & District NHS Foundation Trust and a member of its Audit & Finance Committees for six years until September 2018. He has been a Non-Executive Director of Newcastle Building Society since 2013 and was appointed Senior Independent Director in July 2020. Ian chairs both the Newcastle Financial Advisers Limited and Newcastle Systems Management Limited Boards and he is also a member of the Society’s Group Risk Committee.

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Karen Ingham

Karen Ingham

Non-Executive Director

Karen has an extensive customer services background gained in highly competitive consumer sectors and is extremely people and customer focused.

In her current role as Vice President of Expedia for EMEA and as part of a digital business, Karen brings a valuable level of experience to the Board across culture, diversity and the development of customer benefits using digital technologies.

As an ex-HR Director she also understands employment law and is able to bring this perspective to Board discussions.

Her contribution to delivering great customer experiences linked to profitable growth aligns to the Society’s strategy in building impact and long term success.

Karen’s external roles have included Head of Service and Customer Experience Director. She also spent 18 months as HR Director in the construction industry and started her career with 18 years in Financial Services at the Co-operative Bank. Karen is a member of the Chief Customer Officer Forum. She is also a Director of Newcastle Strategic Solutions Limited and a member of the Group Risk Committee.

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Bryce Glover

Bryce Glover

Non-Executive Director

Bryce is a highly experienced Director who has operated at Executive Committee and Board level in a number of leading UK financial services businesses.

Bryce adds a genuine breadth of commercial and retail banking expertise, along with a strong credit and risk management background, which is particularly valuable in his role as Chair of the Society’s Risk Committee.

He has a deep understanding of the mutual sector, having spent nine years working for the UK’s largest building society, the last three as Corporate Affairs Director.

His extensive industry knowledge and business acumen assist the development of the business.

The majority of Bryce’s career has focused on corporate and commercial banking. He was Managing Director of Commercial Banking at A&L / Santander, before joining Nationwide Building Society in 2009 as a Director heading its Commercial Division, where he managed a £22bn commercial lending portfolio and the Society’s business savings accounts before heading Corporate Affairs.

Bryce is Chairman of the Society’s Group Risk Committee and a member of the Remuneration Committee.

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Anne Shiels

Anne Shiels

Non-Executive Director

Anne is an HR professional with extensive Executive and Board level experience, across a broad range of sectors including retail, financial services, telecommunications, manufacturing and consumer.  

Her widespread sector experience and deep understanding of employment law, diversity and changing workforce demographics both helps us develop a broader view on matters affecting the Society, and assists in developing our current and future people strategies.

She has held Executive roles at Hallmark Cards and Lloyds Banking Group/HBOS. She is also a trusted executive coach and adviser to boards and directors in diverse businesses in the UK and the US.

Anne chairs the Remuneration Committee and is a member of both the Society’s Audit Committee and the Nominations Committee. She is also a Director of Newcastle Financial Advisers Limited.

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Mick Thompson

Mick Thompson

Deputy Chairman

Mick spent 21 years as a Partner and nine years as Office Senior Partner at KPMG Newcastle, where he was responsible for driving growth and expansion.

He has worked with companies and organisations across a broad range of industry sectors, including housebuilding, social housing, education, engineering, charities and financial services. He is a Trustee of Greggs Foundation Charity; Trustee of NUFC Foundation Charity; Trustee of Tyne and Wear Building Preservation Trust; Regional Treasurer of The Lord’s Taverners Charity and a Member of the International Advisory Board of the Newcastle University Business School. Mick was appointed Deputy Chairman in July 2020 and chairs the Society’s Audit Committee, as well as being a member of both the Nominations Committee and Remuneration Committee.

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Adam Bennett

Adam Bennett

Non-Executive Director

Adam joined the Board in April 2019 and is a member of the Society’s Group Risk Committee, a member of the Audit Committee and a Director of Newcastle Portland House Limited.

Adam spent 36 years at law firm, Addleshaw Goddard, where he specialised in advising building societies. He has a deep knowledge of the building society sector and its associated corporate governance and regulatory requirements.

Adam’s fantastic professional network is a great benefit to the Society. He has advised building societies across a diverse range of issues. He brings formidable legal insight and experience of different business models and structures, important given the Group structure, which includes two key subsidiaries, Newcastle Strategic Solutions Ltd and Newcastle Financial Advisers Ltd.

During his professional career, Adam has advised on Rules of Building Societies, on corporate governance, including compliance with the UK Corporate Governance Code, and on the powers and statutory and fiduciary duties of directors.

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Stuart Lynn

Stuart Lynn

Non-Executive Director

Stuart Lynn joined the main Board of the Society in April 2020 (after the AGM).

Stuart is a renowned technology business leader with a wealth of experience drawn from his time at the National Health Service and software giant Sage, where he held a number of leadership roles, including Executive Vice President and Chief Technology and Information Officer.

His deep understanding of the potential for digital transformation within businesses to drive better customer experiences and commercial growth will help guide the digital transformation across the Society and Solutions.  Developing an approach to technology that can support the provision and delivery of excellent service that is unequivocally human and personal, is a key component of the Group’s strategy.

As a Non-Executive Director for the Society’s Solutions business for the past year, Stuart has developed considerable understanding of the Solutions’ business model and is uniquely placed to contribute to the wider group’s digital ambitions.

He is an active member of the North-East’s thriving digital and tech community, founder of TechNorthEast and ex Vice Chair of Dynamo North East, an independent group dedicated to growing the North East’s IT Economy through collaboration, innovation and skills.

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