The Board

Meet the board to find out more about the people driving our business forward.
Phil Moorhouse

Phil Moorhouse

Chairman

Phil has been the Society’s Chairman since the 2013 AGM. He is a Fellow of the Chartered Association of Certified Accountants.

He is the Chair of Newcastle Systems Management Limited and a Director of Newcastle Strategic Solutions Limited. He has held a number of senior Board positions, including that of Managing Director (UK) of Northgate PLC, which he held for more than seven years; this followed six years as Finance Director.

He was Vice Chairman of Cumbria Partnership NHS foundation trust for four years. He is currently chair of MPAC PLC. Phil brings 37 years of business experience to the Society’s Board. His skills and expertise were recognised recently when he was awarded ‘North East Non-Executive of the Year 2015’ at the North East Business Executive of the Year Awards.

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Andrew Haigh

Andrew Haigh

Chief Executive

Andrew became the Society’s Chief Executive in May 2015 having joined the Board as Chief Operating Officer in January 2014.

He has a track record in transforming and developing businesses, with more than 30 years’ business experience and over 20 years in the mutual sector. He has held leadership roles as both an Executive and a Non-Executive Director. As the former Chief Executive of Engage Mutual Assurance, he led the organisation for over 10 years, through a period of sustained growth and innovation.

Andrew gained his strong customer focus through his early career in marketing and customer service roles with British Airways, Barclays and National & Provincial Building Society. An advocate of mutuality, he was previously Chairman of Mutuo, an independent organisation that promotes the development of new and existing mutuals to Government.  Andrew recently joined the Board of the Community Foundation Tyne & Wear and Northumberland.

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Stuart Miller

Stuart Miller

Customer Director

Stuart joined our Society as Customer Director in 2017. He is an Associate of the Chartered Institute of Bankers and holds the Customer Experience Professionals Association qualification for senior business leaders.

Stuart has more than three decades' customer service experience in the financial services sector, including with Virgin Money, RBS International, and NatWest. He is responsible for ensuring Newcastle Building Society members receive a stand out experience, whether across its branch network, via telephone or online.

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Patrick Ferguson

Patrick Ferguson

Strategy, Planning and Risk Director

Strategy, Planning and Risk Director Patrick joined the Society’s Board in February 2014; before this he was the Society’s Group Risk Executive for almost four years.

He has extensive experience in risk management, including conduct risk and regulatory compliance, in addition to financial reporting, planning, and budgeting. He has 17 years’ experience in the building society sector and has held the posts of Finance Director, General Manager, Finance and Head of Strategy and Planning. He qualified as a chartered accountant with PricewaterhouseCoopers LLP.

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John Morris

John Morris

Non-Executive Director

John is a Fellow of the Institute of Chartered Accountants and brings to the Society a significant amount of experience of both the banking and building society sectors.

He worked for several years as Director of Finance for the Retail Banking Division at HBOS. Prior to that, he held senior posts at Halifax (Halifax Building Society and then Halifax PLC) as General Manager and Leeds Permanent Building Society where he held the post of General Manager Finance. He also worked at KPMG where he started his accountancy career. He is a member of the Audit, Group Risk and Nominations Committees and is Chairman of the Remuneration Committee.

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Ian Ward

Ian Ward

Non-Executive Director

Ian has extensive experience in financial services and was Chief Executive of Leeds Building Society for 16 years until his retirement in 2011.

He is a non-executive director of the Charter Court Financial Services Group PLC and its subsidiaries (which include Charter Savings Bank), where he chairs both the Remuneration and Nominations Committees. He is also a member of the Risk and Audit Committees. Also, Ian is Senior Independent Director of Harrogate & District NHS Foundation Trust and a member of its Audit and Finance Committees.

He has been a non-executive director of Newcastle Building Society since 2013 and chairs both Newcastle Systems Management Limited and Newcastle Financial Advisers Limited. He is also a member of the Group Risk Committee.

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David Buffham

David Buffham

Deputy Chairman and Senior Independent Director

David is the Society’s Deputy Chairman and Senior Independent Director. He has spent most of his career at the Bank of England. He held a wide variety of banking and other roles, including the post of Bank of England Agent for the North East.There he was responsible for reporting to the Bank’s Monetary Policy Committee on the region’s economy and explaining policy to key stakeholders in the North East. He brings this knowledge and experience to the fore as Chairman of Group Risk Committee and also as a member of the Nominations and Remuneration Committees. He is a Director of both Newcastle Strategic Solutions Limited and Newcastle Systems Management Limited. He is an experienced Non-Executive Director and is a Director of Zytronic PLC, William Leech (Investments) Limited and The William Leech Foundation Limited.
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Karen Ingham

Karen Ingham

Non-Executive Director

Karen has an extensive customer services background within the consumer sector and is extremely people and customer focused.

Her roles have included Head of Service and Customer Experience Director. She also spent 18 months as HR Director in the construction industry and started her career with 18 years in Financial Services at the Co-operative bank. Karen is a member of the Chief Customer Officer Forum. She is also a Director of Newcastle Strategic Solutions Limited and a member of the Remuneration Committee.

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Richard Bottomley OBE

Richard Bottomley OBE

Non-Executive Director

Richard joined the Board in 2014 as a Non-Executive Director and he is also Chair of the Audit Committee.

He is a Fellow of the Institute of Chartered Accountants and in 2010 was awarded an Order of the British Empire for services to the Accountancy Profession and Business in the North East. He was Managing Partner at KPMG for 12 years prior to his retirement in 2008, and is a past President of the North East Chamber of Commerce. In a professional career spanning over 30 years he gained experience in corporate finance, strategic planning and was the Lead Audit Partner on some of the region’s largest companies. Richard is Chairman of Greggs PLC Retirement Benefits Scheme and TL Dallas Group.

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Bryce Glover

Bryce Glover

Non-Executive Director

Bryce Glover is a highly experienced director who has operated at Executive Committee and Board level in a number of leading UK financial services businesses.

The majority of his career has focused on corporate and commercial banking.  He was managing director of Commercial Banking at A & L / Santander, before joining Nationwide Building Society in 2009 as director heading its Commercial Division, where he managed a £22bn commercial lending portfolio and the Society’s business savings accounts.  He was Nationwide’s Corporate Affairs Director from 2014 to December 2016.

Bryce is a member of the Society’s Group Risk Committee.

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Anne Shiels

Anne Shiels

Non-Executive Director

Anne is an HR professional with extensive Executive and Board level experience, across a broad range of sectors including retail, financial services, telecommunications., manufacturing and FMCG.  

Most recently she held Executive roles at Hallmark Cards and Lloyds Banking Group/HBOS. She is also an advisor to the education sector, with a passion for creating closer links between business, education and community. 

Anne is a member of the Society’s Audit Committee and Remuneration Committee.

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