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We are here to help you

Date published: 14 December 2023

Read time: 1 minute

Newcastle Building Society's Cobalt head office in the snow.

We are very mindful that some of our Members may be struggling at the moment but, we are here to help.

If you are concerned about your mortgage payments, please remember we are here to support you and encourage you to talk to us. Our dedicated mortgage support teams will aim to find the result that is most appropriate for your circumstances.

Alongside other mortgage lenders and building societies, we will be pausing our possessions activity over the holiday period therefore, no legal action or repossessions will be taking place in the period from Friday 15 December 2023 until Tuesday 2 January (Wednesday 3 January in Scotland) 2024. This means that no property will be repossessed during these times, except if the property is vacant, the security is at risk, or if the customer requests.

If you are currently dealing with mortgage payment difficulties – we may be able to offer some support.