The service provided can be broken down into three key steps which take you from your first introductory meeting to becoming a customer of Newcastle Financial Advisers Ltd.
- Understanding & Analysis
- Advice & Implementation
- Ongoing Service
Throughout each step, your Financial Adviser will be there to support you, answer any questions you may have and explain what happens next in the process.
Before speaking to a Newcastle Financial Adviser, there may be a few questions you’d like to know the answer to before booking an appointment . To help understand any concerns or questions you may have David Mitchell, the Newcastle Financial Adviser in our Whitley Bay branch answers some of the questions he is most commonly asked.
Newcastle Building Society introduces to Newcastle Financial Advisers Limited for advice on Investments, Pensions, Life and Protection Insurance and Inheritance Tax Planning.
Each stage is designed to help ensure your investment needs and goals are met.
Step 1: Your first meeting
Your first meeting with Newcastle Financial Advisers usually takes around one hour, it’s a relaxed and informal ‘getting to know you’ session either in one of our branches, over the telephone or through a video call.
You’ll introduce yourself, and the financial adviser will do the same. They’ll then take you through the service they provide – how it works, what it costs if you choose to take their recommendations and answer any questions you may have.
Next, you’ll talk about your financial goals and what you’d like to achieve. This will give you the chance to share any information which may be necessary to help Newcastle Financial Advisers build a complete picture of your circumstances, such as any existing plans you have in place. Anything you share will be treated as strictly private and confidential.
If you’re thinking about investing, they will also talk to you about your attitude to investment risk. The risks involved with investing will be fully explained to you.
Afterwards, your Financial Adviser will use this information to build a recommendation for a tailored plan of products which will suit you and your goals.
You will not be charged a fee at your first meeting. Fees are only payable if you implement the advice and recommendations.
Step 2: Your second meeting
The next step is to have a second meeting where Newcastle Financial Advisers will share their recommendation with you based on the information you provided in Step 1.
At this point, you can take your time to consider the recommendation and make sure it’s right for you. There is no obligation to take up the plan(s), and you will not pay a fee if you do not implement the advice.
Through your decision making process, your Financial Adviser will be on hand to support you with any questions you may have.
If you are happy to go ahead with your recommendation or any parts of it, you will work with your Financial Adviser to complete any relevant applications and they’ll track them for you to ensure you receive the right documentation.
It’s important to be able to react to changes in your own circumstances and in the wider market. To make sure things stay on track, your Financial Adviser will take you through our optional Ongoing Service.
This means you will get year round access to your Financial Adviser and a dedicated support team, as and when you need it.
The Ongoing Service comes with a range of valuable benefits such as:
- Ongoing access to a Newcastle Financial Adviser whenever you need it
- Annual review meeting to review your portfolio, financial circumstances and objectives
- Newsletters, to provide you with information and useful insights
- Investment administration
- Changes to trust documentation (where applicable)
- Telephone support helpline, Monday – Friday, 9am – 5pm
- Savings products*, exclusive savings account for Ongoing Service customers only
Ongoing Service is optional and can be cancelled at any time although may become subject to VAT if taken up again at a later date.
You can still get further financial advice from Newcastle Financial Advisers on a transactional basis.
All fee’s relating to this and the Ongoing Service will be clearly explained to you by your Newcastle Financial Adviser.
*Deposit savings products are not offered by The Openwork Partnership, The Openwork Partnership accepts no responsibility for this aspect of business..
THERE ARE RISKS INVOLVED WITH INVESTING. THE VALUE OF YOUR INVESTMENTS AND ANY INCOME FROM THEM CAN FALL AS WELL AS RISE AND YOU MAY NOT GET BACK THE AMOUNT YOU ORIGINALLY INVESTED.
Who are Openwork?
Newcastle Financial Advisers are an appointed representative of The Openwork Partnership, find out more about how they work together and what this means for you.
What it costs
You’ll only pay a fee if you decide to implement the advice. Read more about the costs associated with the service and what value it provides. More about what it costs