Contact Us

Do you have a specific question or would you like to find out more about our products and services? We're here to help, in a way which suits you.

Please note, we are working hard to maintain our levels of customer service, however we are experiencing extremely high call volumes at present, and it may take longer to reach us than usual.

To help us support our customers in the most vulnerable, or complex circumstances, please see our FAQ’s for general enquiries, before calling.

Alternatively, if you hold an online account, it’s quick and easy to access and administer your accounts here, or you can send us a secure message. 

If you don’t hold an online account, you can contact us via our online form, and we will reply as soon as possible.

Thank you for your patience during this challenging time.

New Enquiries and Advice

Apply for a Mortgage

443456064488
9am - 5pm Monday to Friday*
Closed Saturday*
Closed Sunday

Savings & Mortgage enquiries (including Lifetime ISA)

443457344345
9am - 5pm Monday to Friday*
Closed Weekends

Newcastle Financial Advisers

New financial advice customers

443456004330

Existing financial advice customers

0345 600 4330
9am - 5pm Monday to Friday*
Closed Weekends

*Calls to 03 numbers, cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages.  The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.

Online Contact Form

If you would like to contact us about anything please fully complete our online contact form.

Please note: We are unable to respond to requests for account specific information via email; if you require an account specific response please provide us with your telephone number and we will call you or you can call us on 03457344345 our lines are open Monday – Friday 9am – 5pm* (excluding Bank Holidays).

*Calls to 0345 numbers, cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages.  The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.

Secure Messaging

If you have an online account you can send us a Secure Message which is safer and more secure than email and we will be able to respond to account specific queries.

Come in

Visit any one of our branches where you can be assured of friendly and helpful service. Our branches are generally open 9:30am - 5pm Monday to Friday and 9am to 11:45am on Saturday. View our branch finder for details of your nearest branch.

Write to us

You can also write to our Principal Office address at:

Principal Office,
Portland House,
New Bridge Street,
Newcastle Upon Tyne
NE1 8AL

You can also view a location map of our Head Office and Cobalt Office below:

Principal Office,
Portland House,
New Bridge Street,
Newcastle Upon Tyne,
NE1 8AL
0191 244 2000