Contact Us

We are committed to helping you in these challenging times, as a result we are experiencing a high volume of calls at present. There are many other ways for you to get in touch. If your query is not urgent, please see our FAQ’s for general enquiries.


If you hold an online account, it’s quick and easy to access your account here, you can also send us a secure message once you’ve logged in.


If you don’t hold an online account, you can contact us via our online form


Whilst our branches are open, this is for essential transactions only and are operating on reduced hours. If you do need to call us, our opening hours are 8am – 6pm Monday to Friday and we’ll be endeavour to answer calls as quickly as possible.
 

Thank you for your patience.  

New Enquiries and Advice

Apply for a Mortgage

443456064488
9am - 5pm Monday to Friday*
Closed Saturday*
Closed Sunday

Savings & Mortgage enquiries (including Lifetime ISA)

443457344345
8am - 6pm Monday to Friday*
Closed Weekends

Newcastle Financial Advisers

New financial advice customers

443456004330

Existing financial advice customers

0345 600 4330
9am - 5pm Monday to Friday*
Closed Weekends

*Calls to 03 numbers, cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages.  The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.

Online Contact Form

If you would like to contact us about anything please fully complete our online contact form.

Please note: We are unable to respond to requests for account specific information via email; if you require an account specific response please provide us with your telephone number and we will call you or you can call us on 03457344345 our lines are open Monday – Friday 9am – 5pm* (excluding Bank Holidays).

*Calls to 0345 numbers, cost the same as a call to a standard ‘01’ or ‘02’ landline number, even when calling from a mobile. Calls from landlines and mobiles are included in any bundled minutes or free call packages.  The actual cost you are charged will depend on your landline or mobile provider. Please contact them to get information about the cost of the call. We may monitor and record telephone calls for training and security purposes.

Secure Messaging

If you have an online account you can send us a Secure Message which is safer and more secure than email and we will be able to respond to account specific queries.

Come in

Visit any one of our branches where you can be assured of friendly and helpful service. Our branches are generally open 9:30am - 5pm Monday to Friday and 9am to 11:45am on Saturday. View our branch finder for details of your nearest branch.

Write to us

You can also write to our Principal Office address at:

Principal Office,
Portland House,
New Bridge Street,
Newcastle Upon Tyne
NE1 8AL

You can also view a location map of our Head Office and Cobalt Office below:

Principal Office,
Portland House,
New Bridge Street,
Newcastle Upon Tyne,
NE1 8AL
0191 244 2000