Contact Us

Do you have a specific question or would you like to find out more about our products and services? We're here to help, in a way which suits you.

New Enquiries and Advice

Mortgage and Insurance

0345 606 4488
8am - 8pm Monday to Friday*
9am - 3pm Saturday*
Closed Sunday

Savings

0345 734 4345
8am - 6pm Monday to Friday*
Closed Weekends

Financial Planning

0345 600 4330
9am - 5pm Monday to Friday*
Closed Weekends

*Calls to 0345 numbers are charged at local rate but calling from a mobile may cost more.

Online Contact Form

If you would like to contact us about anything please fully complete our online contact form.

Please note: We are unable to respond to requests for account specific information via email; if you require an account specific response please provide us with your telephone number and we will call you or you can call us on 0345 734 4345 our lines are open Monday – Friday 8am – 6pm* (excluding Bank Holidays).

*Calls to 0345 numbers are charged at local rate but calling from a mobile may cost more.

Secure Messaging

If you have an online account you can send us a Secure Message which is safer and more secure than email and we will be able to respond to account specific queries.

Come in

Visit any one of our branches where you can be assured of friendly and helpful service. Our branches are generally open 9:30am - 5pm Monday to Friday and 9am to 11:45am on Saturday. View our branch finder for details of your nearest branch.

Write to us

You can also write to our Principal Office address at:

Principal Office,
Portland House,
New Bridge Street,
Newcastle Upon Tyne
NE1 8AL

You can also view a location map of our Head Office and Cobalt Office.

We may monitor and record telephone calls for training and security purposes.

* Excluding Bank Holidays

Principal Office,
Portland House,
New Bridge Street,
Newcastle Upon Tyne,
NE1 8AL