Our Customer Promise We have simplified and updated our customer promise with eight commitments that focus our obligations to you. If you are one of our customers we will Treat you fairly and with respect Consider your needs in the products and services we offer Respond quickly with a solution Keep you informed Communicate clearly and honestly Listen to and consider your feedback If you face difficulty we will Provide a named contact Seek to adopt a flexible approach appropriate to your changed needs CustomISA Many cash ISA providers only let you open one ISA each tax year, but this means you have to choose between keeping your money handy or putting it away for the longer term. With CustomISA you can spread your annual tax-free allowance across as many Newcastle accounts as you like, to meet your individual savings goals. Find out more