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Payment Protection Insurance

In common with many financial institutions, the Society is receiving contact from customers who believe they may have been mis-sold PPI.

We strive to offer a high level of service, with customer satisfaction being of paramount importance to us. So, if you would like to contact us in relation to PPI or make an enquiry, we want to hear from you.

The Financial Conduct Authority (FCA) has introduced a deadline of 29th August 2019 for all consumers to make a complaint in relation to how they were sold Payment Protection Insurance.

In addition to this, they have also instructed financial institutions like ourselves to review the level of commission we received in relation to this insurance when it was sold, and where this was deemed to be excessive, seek to provide adequate compensation to customers. This may also apply to customers who may have previously complained to us and been rejected. 

You can find more information regarding both by visiting www.fca.org.uk/ppi/ or by calling them on 0800101 8800. Please also find a useful PPI information leaflet here.

We strive to offer a high level of service, with customer satisfaction being of paramount importance to us. So, if you would like to contact us in relation to PPI or make an enquiry, we want to hear from you. Please be assured that any enquiry or complaint that you make to us regarding PPI will not negatively affect your credit score. 

How can I check if I have ever had a PPI policy with Newcastle Building Society?

In order to check if you have ever had Payment Protection attached to a mortgage with Newcastle Building Society you can:

  1. Contact us and one of our service advisors will be happy to check on your behalf.  Please call us on 0345 7344345. Our opening hours are Monday to Friday 8.00am to 6.00pm.

Should you then wish to make a complaint in relation to Payment Protection mis-selling, one of our service advisors will be able to take your details over the phone and refer this to our dedicated MPPI Complaints Team who will review the claim.

2.  Alternatively you can click on the link below to open our PPI claim form.

PPI questionnaire

Complete the questionnaire, sign it and return it to us at:

Newcastle Building Society,
Portland House
New Bridge Street
Newcastle upon Tyne
NE1 8AL

Or email your completed questionnaire to us at complaints.officer@newcastle.co.uk

Whether you contact us via telephone or wish to progress your claim using the form, our dedicated MPPI Complaints team will deal with it in accordance with our Complaints Procedure which can be viewed here.

PPI enquiries are handled in the same way regardless of whether you contact us yourself or choose to use a CMC (Claims Management Company). You may be charged a fee by a CMC and we would therefore strongly suggest you contact us independently or use the free help that is available from the Financial Ombudsman Service, Citizens Advice Bureau or moneysavingexpert.com.

The Financial Ombudsman Service (FOS)

The Financial Ombudsman Service is a free, independent service for settling disputes between financial businesses and their customers. They can deal with complaints about a wide range of financial issues, including PPI.

You might want to contact the Financial Ombudsman Service if you complain to your bank or other provider and aren’t happy with their response or don’t receive a response within 8 weeks.

The Financial Conduct Authority (FCA)

The FCA regulates the financial sector and protects consumers.

They provide information about PPI and can help you understand it, but cannot give you advice about your individual circumstances or complaint.