Customer Privacy Policy

Last Updated 18 June 2021

The Newcastle Building Society (the Society) respects your privacy rights and takes its data protection obligations very seriously.

The Society’s Privacy Policy sets out our current policies and procedures about how we use your personal data and how we support your rights under data protection law in the UK. Any personal data that we hold about you will be stored and held securely by us on our computer systems.

The Society collects your personal data when you apply for one of our products, request a service, when you visit our website/app, or communicate with us.  The personal data we collect from you is data relevant to the provision of our products or services and will be kept securely and retained as long as is necessary for our contract with you, for our legitimate business purposes or to comply with any legal obligations around retaining data.

The Society’s Privacy Policy applies to personal data which is supplied by you to the Society by any means whether via this website, by telephone, by email or letter, or face to face with our branch staff.  It also applies to your personal data that we receive from others, such as your mortgage intermediary, financial advisers, credit reference agencies, or any joint account holders.  In certain circumstances we may securely share your personal data with third parties and more detail around this can be found elsewhere in our Privacy Policy.

It is important that you revisit the Society’s Privacy Policy regularly, as we may change the content to reflect how we deliver our products and services.  A full copy of our Privacy Policy can be found via the links below, which provides more information about how we collect and process your personal data.


For details about how the Society uses cookies and other tracking technologies, please see our specific page on Cookies and similar technologies.