Senior HR Business Partner


Cheryl joined the Society in 2001 as a Customer Advisor in one of our Customer Services Teams, progressing to Team Leader in 2004 and becoming Team Manager in 2006. In 2011, Cheryl made the decision to take a position within the Society’s HR team, and after taking maternity leave with her daughter in 2014, became our Human Resources Manager a year later.

What would you say to someone that was thinking about a career with the Society? 

I would say go for it.  There are opportunities available to everybody and the more you put in the more you get out. The people who work here are committed and supportive and there is a strong sense of loyalty across the group. It's a great place to work.

What’s your best career advice? 

My best career advice would be take any opportunity that is presented to you and always try your best. By demonstrating that you are committed, hard working, trustworthy and willing you won’t go far wrong.

Tell us about your decision to join the Society? 

When I graduated from University in 2001 I wasn't sure what direction I wanted to take my career, I knew that I wanted to work with people and so I began to look for a role within Customer Services. I was a customer of the Society so I knew a little bit about the organisation and a few of my friends already worked here and had told me what a good place it was to work. When a position came up in the Customer Service Centre I decided to apply and luckily I was successful. I am really pleased I joined the Society and began my career with an organisation that is committed to its employees as well as customers and the communities it serves.

Describe the support you received when you made the career move to HR? 

I was a manager for 6 years in the Customer Service Centre and during that time I began to realise that I really enjoyed the people aspect of my role. I had a real passion for supporting and developing my team so when the opportunity came up to apply for a role within HR I jumped at the chance. I was really excited about developing a career within HR and luckily I had a great team around me who encouraged and fully supported me. I was provided with a wide range of support and guidance including on the job training, observations, feedback and coaching. The Society funded and supported me for 2 years whilst I studied for a Postgraduate Diploma in Human Resource Management and Development at Northumbria University.